30-day satisfaction guarantee

At Petite&Mars, we want you to feel confident when choosing our electronic products. That is why we offer a 30-day satisfaction guarantee on selected Petite&Mars electronic products.

It allows you to try the product and, if it does not meet your expectations, return it within 30 days of purchase, subject to the conditions specified below.

The guarantee applies to our continuously expanding range of Petite&Mars electronics – from the NANO 4.0 and EVE 5.0 digital baby monitors, through the LIBRA 2-in-1 multifunctional digital scale and BALANCE digital baby scale, to the GAIA and GAIA DUO electric hands-free breast pumps and the NEXA non-contact infrared thermometer.

Our range will soon be expanded with the new REM 6.5 and REM EYE smart baby monitors, which will also allow you to monitor your baby via a mobile app.

Products covered by the 30-day satisfaction guarantee are easy to identify – the guarantee applies to electronic products marked with the corresponding 30-day satisfaction guarantee symbol.

Conditions of the Guarantee

To benefit from the guarantee, all of the following conditions must be met:

1. Submit your request within 30 days of purchase
The request to use the guarantee must be submitted no later than 30 days from the date of purchase.
Proof of purchase (invoice / receipt / purchase confirmation) must be included with the request.

2. The product must be undamaged, functional and complete
The product must be in perfect technical condition and free from mechanical damage. It must be returned complete, including all accessories and the original packaging.
The guarantee cannot be accepted if the product is dirty, damaged or the packaging is incomplete.

3. The customer returns the product at their own expense
The customer is responsible for the shipping costs associated with returning the product.

4. Refund
Once the product has been received, we will check its condition, completeness and functionality.
If all guarantee conditions are met, the full purchase price of the product will be refunded to your bank account.

How to proceed?

• Contact us by email at: guarantee@petiteetmars.com
• Attach proof of purchase, your contact details and your bank account number / IBAN to the email.
• Once your request has been confirmed by us, we will send you instructions for returning the product, including the exact address in the relevant country to which the product should be sent.
• Send the product to the specified address at your own expense.
• Once the product has been received and inspected, the full purchase price will be refunded if all guarantee conditions have been met.

Important Information

• The satisfaction guarantee is not a warranty claim. The product must be functional, undamaged and complete, including the original packaging, which must also be undamaged and complete.
• The guarantee applies exclusively to electronic products marked with the 30-day satisfaction guarantee symbol.
• The request must be received within 30 days of the date of purchase; otherwise, the right to use the guarantee expires.